Accessibility

StopGap Ramp Project

Being a town that is accessible to everyone is extremely important to us. Please take this short survey to voice your opinion on how we can improve access in our community and help us shape the next 5 year Multi-Year Accessibility Plan.

Improving Accessibility in Our Community Survey

The Town of Fort Erie commits to providing accessible information and communications to all our customers. We recognize that people with disabilities often use methods other than standard print to access information. Therefore, we will provide any correspondence, invoices and other documents in an alternative format upon request.

StopGap Ramp Project Details

Plans, Policies and Toolkit

Multi-Year Accessibility Plan and Annual Status Reports

Town Council adopted the 2019-2023 Multi-Year Accessibility Plan (By-law No. 157-2019) at its Regular meeting held on December 9, 2019.

2023 Annual Accessibility Status Report

Policy

Town of Fort Erie Accessibility Policy details how the Town is complying with the Accessibility for Ontarians with Disabilities Act, 2005.

AAC Minutes (Current year)

If you want any previous AAC Meeting Minutes, search through the Council Agendas or contact Bev Bradnam.

Phone: 905-871-1600 ext. 2201

Email – Bbradnam@forterie.ca

Training toolkit

E-Module Video Link Instructions

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) works to develop a fully accessible Ontario by 2025. Standards have been developed to deal with the most important aspects of our lives:

Customer Service
Employment
Information and Communication
Transportation and
Design of Public Spaces.

Ontario Regulation 429/07 sets out how to provide accessible customer service.

The municipality met all the requirements of the standard by January 1, 2010.

An e-module is available for those that need to comply with these requirements. The module is available via a weblink so that you can complete the training module online. The e-module includes updates from the requirements of the Integrated Accessibility Standard Regulation. The e-module is available at the following link - watch the AODA video

ACS Pamphlet
Talking About Disabilities - Choosing the Right Word
Accessible Meeting Planner - What You Need To Know When Planning a Meeting
Integrated Accessibility Standard Regulation Pamphlet

Accessibility Feedback:

Feedback from our customers allows us to learn and improve. A person with a disability can provide feedback in a manner convenient to them, such as:

in person,
by telephone,
in writing,
delivery of an electronic text by email or on diskette or otherwise.

Provide feedback to the service provider/department or contact the Town Clerk.

Town of Fort Erie Clerk:

1 Municipal Centre Drive, Fort Erie, ON L2A 2S6

Telephone: (905) 871-1600

FAX: (905) 871-4022

Email at: clerk@forterie.ca

We keep all feedback in strict confidence and use it to improve customer service. We will provide a response to the author in the same format as the original feedback. Our response may outline actions deemed appropriate.

For Businesses:

The Business of Accessibility - How to Make Your Main Street Business Accessibility Smart - Produced by The Ontario BIA Association

Extra Resources:

Accessible Trick or Treating - some helpful hints to make Hallowe'en accessible for all!

For Seniors and persons with disabilities that need assistance with leaf and snow removal, contact Community Support Services of Niagara.

Phone: 905-682-3800 ext. 35

Alternate: 1-866-283-1931 ext. 35

https://happyinmyhome.ca/

Extra resources are available on the Ministry of Economic Development and Trade website.

http://www.accesson.ca

Emergency Preparedness Guide for People with Disabilities - prepared by Emergency Management Ontario in partnership with the Accessibility Directorate of Ontario.