Water & Wastewater Services

Water Services

Welcome to the water services home page. This is an area that provides information about all things water realated. As such, it's important to note that their are two distinct areas within the Town that are responsible for water services: (1) physical Water supply and (2) Water billing and Collections.

 

Physical Water Supply and Service

Water Billing and Collections

Contact Information:

Grant Boutin, Utilites Manager
(905) 871 – 1600 Extension 2462

Contact Information:

(905) 871 – 1600

 

 

 

 

 

Frequently Asked Questions About Water Services

 

When is my water/wastewater bill mailed?
Water/wastewater bills are usually mailed out on or about the 15th of the month.

When is my water/wastewater bill due?
All water/wastewater bills are due on the 3rd business day of each month. A penalty for late payment of 1.5% per month is added the day following the due date.

How can I pay my water/wastewater bill?
We offer the following convenient ways to make payment for your water/wastewater bill:

  •     Pre-authorized automatic withdrawals from your bank account on the due date;
  •     By phone, using your bank’s telephone banking;
  •     By internet, using your bank’s internet banking;
  •     At most financial institutions in person or at the ATM;
  •     A 24-hour drop box is located in the parking lot of the main entrance of Town Hall;
  •     By mail, to 1 Municipal Centre Drive, Fort Erie ON L2A 2S6; and
  •     In person, on the first floor of Town Hall.
  •     Online credit card payment using our eServices page, follow the link and instructions to pay using Visa or  Mastercard. A small fee is applicable.

What should I do if I receive a final notice?
Payment of a final notice must be made by cash, debit card, certified cheque or money order at the Town Hall within fifteen (15) days of the notice date. Partial payment to avoid disconnection must include a cash payment of half the outstanding amount as well as signed payment arrangement for the remaining balance at the Town Hall.

Why am I being charged a penalty when I didn’t receive my water bill?
The responsibility to pay the water/wastewater bill on time rests with the property owner, whether or not the bill is actually received. The water/wastewater bills are mailed out on or about the 15th of each month and the due date is the 3rd business day of the month.

How often is my water meter read?
Water meters are read on a monthly basis. If we are unable to obtain an actual read, water consumption is estimated and you may be over/under billed. If your consumption history shows three (3) or more estimates in a row, please contact (905) 871-1600 ext 2466 to make an appointment with our meter technician. Consistent, actual readings can help identify plumbing leaks sooner and save you money.

The Town of Fort Erie is currently mid-way through a program to replace water meters with radio frequency (RF) meters. Click here for more information on water meters.

How is my water/wastewater bill calculated?
Your water/wastewater bill has two (2) components, a base or fixed charge and a consumption charge per cubic meter of usage. For 2017 the base charge for most households is $66.08 and the consumption charge is $2.947 per cubic meter.

How much is the water/wastewater bill for an average family of four (4) people?
The average monthly consumption for a family of four (4) is about thirty (30) cubic meters and would result in a bill of $154.49.

My water/wastewater bill has always been consistent. Now it is suddenly very high. Why?
A sudden rise in your water bill may be due to a number of reasons including:

- Plumbing leaks in toilets and taps;
- Consecutive estimated readings followed by an actual reading. Your water usage may have been under estimated in previous billings. The current bill may be ‘catching up’ from bills that were under estimated;
- An increase in the number of people living in the house resulting in greater water usage;
- A dry hot summer, resulting in higher consumption (pools/lawn watering); or
- An increase in the number of days in the reading period.

What is the most common cause of a water leak?
About ninety (90) percent of leaks in residential plumbing are found in the toilet tank. A simple test, where food colouring or a dye test tablet is placed in the tank, can be done. Within ten (10) to fifteen (15) minutes the colouring will appear in the toilet bowl if a leak is present.

What services does my water/wastewater bill cover?
Water/wastewater bills pay for three (3) essential services for Fort Erie residents:

- Delivery of clean drinking water;
- Wastewater treatment; and
- The infrastructure and maintenance of the Town’s water and wastewater systems.

What percentage of my water/wastewater bill is paid to the Region for treatment costs?
On average, 53% of each water/wastewater bill is paid to the Region of Niagara to pay for the treatments costs of water and wastewater.

Why do I have to pay the monthly base charge if I’m not using water?
The monthly base or fixed charge provides for the infrastructure and maintenance of the Town’s water and wastewater systems.

I am selling my home, what should I do to finalize my water account?
If you are selling your property, please remember to call the water billing department to order a final reading on your meter, at least seven (7) working days prior to the closing date. By leaving your forwarding address, the final bill can be settled quickly.

Is there a charge to set up a new account?
Yes, there is a one-time set-up fee of $45.20, which will be added to your first bill.

Is the landlord or tenant responsible for paying the water/wastewater bill?
The property owner is responsible for the payment of all water/wastewater bills and can be mailed C/O “tenant name” on your request. A duplicate bill can be mailed to the property owner for a nominal monthly charge. Water/wastewater arrears may be added to the owner’s property taxes as per By-Law No. 240-96, Part VII, Subsection 7.3 and Subsection 398(2) of the Municipal Act, 2001.

How many liters are there in a cubic meter?
There are 1,000 liters in a cubic meter.

How many gallons are there in a cubic meter?
There are 220 gallons in a cubic meter.